Shipping policy
Shipping Policy
Last updated: June 1, 2026
Order Processing
At Borrello, we strive to process and ship your orders as quickly as possible. Please allow 1–2 business days for order processing. Once your order has been dispatched, you will receive a tracking email with details on how to monitor the status of your shipment.
Domestic Shipping — United States
We offer various shipping options to ensure your order reaches you efficiently. The following rates and estimated delivery times apply:
| Shipping Method | Rate | Estimated Delivery |
|---|---|---|
| Standard | Free | 3–7 business days |
| Expedited | Calculated at checkout | 2–4 business days |
| Express | Calculated at checkout | 1–3 business days |
International Shipping
For orders shipped outside the United States, please allow 7–21 business days for delivery. Please note that customs and duties are the responsibility of the customer. We recommend checking with your local customs agency for estimates on any applicable fees.
Order Tracking
Once your order has shipped, you will receive a tracking email with a unique tracking number. Use this number to track the status of your shipment on the carrier's website.
Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us at support@borrello.shop within 10 days of the estimated delivery date. Include your order number and photos of the damaged items, if applicable. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions or concerns about our shipping policy, please don't hesitate to reach out to us at support@borrello.shop. We're here to help.